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Tourism NI was experiencing challenges with their digital transformation strategy and moving to the cloud. With multiple legacy systems supporting its infrastructure, the organisation needed help managing a cloud migration project to enable more flexible, innovative IT environments.
Codec collaborated with Tourism NI to upgrade its customer experience and CRM capabilities by onboarding Microsoft Dynamics 365 for Customer Engagement—part of the Business Central suite of solutions. Meanwhile, an Azure cloud migration was planned and launched to transition the organisation to a fully cloud infrastructure.
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Tourism Northern Ireland is responsible for the development of tourism and the marketing of Northern Ireland as a tourist destination to domestic tourists within Northern Ireland, and to visitors from the Republic of Ireland.
The organisation was experiencing challenges with their digital transformation strategy and moving to the cloud. Stored contact and communication information was siloed across multiple systems, and the company’s ageing finance system was plagued with inefficiencies and cumbersome business processes.
With multiple legacy systems supporting its infrastructure, and significant challenges regarding performance, system security, managed services delivery and other issues, Tourism NI turned to Codec for help managing a cloud migration project to enable more flexible IT environments and drive innovation within the organisation.
After laying out the organisation’s digital transformation priorities, Codec collaborated with Tourism NI to upgrade its customer experience and CRM capabilities by onboarding Microsoft Dynamics 365 for Customer Engagement—part of the Business Central suite of solutions.
Once this implementation was complete, Codec helped the organisation expand its use of D365 products to include its Finance & Operations and Talent solutions. Meanwhile, an Azure cloud migration was planned and launched to transition the organisation’s IT environment to a fully cloud infrastructure, harnessing new flexibility to support continued innovation, integrations, and efficiencies. This movement from on-premises solutions and co-located infrastructure was a lighthouse project for other public sector agencies in Northern Ireland, offering a template for transitioning out of their IT environments hosted in the BT data centre.
Based on the success of these initial transformation projects, Tourism NI continues to engage Codec in developing new projects to address additional business challenges faced by the organisation.
Through its milestone transition to the Microsoft Cloud, Tourism Northern Ireland continues to solve common challenges related to work productivity, cost efficiency, service innovation and citizen engagement—realising business benefits extending from backend operations to the end user experience.
Other highlights of this transformation include:
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