Customer experience

    Full support for the customer journey

    Manage every stage of the customer journey. Our holistic customer experience solutions improve customer engagement and scale as you grow.

    of our Dynamics 365 projects are delivered on time

    Customer experience solutions that deliver impact

    A successful customer experience requires an infrastructure that delivers on customer expectations at every stage of their journey. We implement customer operations solutions to support your human talent so they can create the best customer experience possible.

    Intelligent sales
    Proactive customer service
    Marketing automation


    Intelligent sales

    Upgrade your sales operations with insight-driven tools and automated assistance. Our consultants help you implement Dynamics 365 Sales to make full use of its built-in features, including a Relationship Assistant tool to track the status of customer interaction and centralised CRM data for more efficient sales operations.

    Let's talk about intelligent sales  

    Our intelligent sales technology:


    Proactive customer service

    Don’t wait for customers to approach you with problems, concerns or questions. Our experts will guide you in using innovative Dynamics 365 tools to anticipate the needs of customers and prospects before these needs become a source of friction. Automated responses and trigger actions can help you follow through with your SLAs.

    Let's talk about proactive customer service  

    Our intelligent sales technology:


    Marketing automation

    Improve marketing responsiveness while reducing manual labour. Our consultants will help you design and implement custom-built automation tools to manage timely marketing engagements governed by business rules. Keep your organisation top-of-mind with prospects while allocating your people to higher-value marketing tasks.

    Let's talk about marketing automation  

    Our marketing automation technology:

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    “Codec’s customer experience is only as good as our ability to help clients deliver a better customer experience of their own. We equip your organisation with the tools and knowledge needed to strengthen and retain those customer relationships.”

    Tom McArdle

    Head of Business Applications, Codec

    Download our customer experience brochure

    Business impact of customer experience

    Codec customer experience solutions

    The quality of your customer experience has a ripple effect across all aspects of business operations. From sales revenue to customer retention to your brand’s reputation, investments in a better customer experience offer both short- and long-term gains for your organisation.

    • Enhanced customer satisfaction
    • Increased sales
    • Reduced costs
    • Process automation
    Let's talk about customer experience  

    Modernising the customer experience of Ireland's leading organisations

    A better customer experience leads to increased customer retention, higher customer lifetime value, and a better foundation to scale your business. Our holistic approach to building the customer experience has earned the trust of some of Ireland’s best-known organisations.

    See all client success stories  
    AIB Logo
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    An Post Logo
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    Central Bank
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    “Codec’s strengths lay in its technical expertise and its ability to assess and understand our needs quickly. The partnership with Codec has proved to be very fruitful and there is an ongoing relationship in terms of support and skills transfer.”

    Alan Reid

    IT Project Manager, AIB Corporate Banking

    “When planning our digital transformation projects in the Department of Agriculture, we need to be mindful of the population we serve. Only the highest-impact tech investments are able to deliver value to a citizen group whose level of tech competency varies widely from one person to the next.”

    Darren Murray

    Digital Transformation & Governance, Department of Agriculture, Food & the Marine

    “Working jointly with Codec, our Queens portal is pivotal in helping to create connections and provides users with a personalised experience. We're confident the portal has the flexibility to evolve rapidly for the future requirements of staff and students alike.”

    Ian Purdy

    Director, Digital & Information Services, Queen's University, Belfast

    “As a result of migrating to the Microsoft Cloud, we are solving common challenges related to worker productivity, cost efficiency, service innovation and citizen engagement—delivering a positive end-user experience while future-proofing our IT infrastructure.”

    Dave Vincent

    Chief Digital Officer, Tourism NI

    “Five or six years ago, pre-COVID, digital transformation didn't have the traction it does now. But we made the bold decision to go digital first. Our vision was clear: to create a system that citizens could access 24 hours a day, but we needed the right technology stack and expert service to make this happen. This wasn’t just about delivering a service – it was about making a lasting difference to people who really need it.”

    John Farrelly

    CEO, Mental Health Commission

    “Our inspectors previously used older technology and manual processes, which involved follow-up administration tasks and communication through email and other channels. This approach sometimes led to delays in capturing and sharing information, affecting response times and productivity. We recognised the need to transform this approach into a digital, seamless workflow.”

    Edel Smyth

    Programme Manager: Information and Quality Services, HSA

    The Codec Way of delivering impact

    The right technology is only part of any organisation’s recipe for success. The right expertise and methods are also required to maximise the value of these investments. Through our unique project delivery framework, our experts accelerate project performance and value through a holistic approach to innovation and delivery.

    More about The Codec Way  
    Impact is only possible when delivery is sorted

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    info@codec.ie

    +353 1 603 4300
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